Privacy Policy for Everflow

Everflow ("we", "us", "our") is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or book our services.
 

Who We Are

Everflow is a gas business based in Glasgow, Scotland.
 

If you have any questions about this Privacy Policy or how we process your personal data, you can contact us using the details at the end of this policy.

Information We Collect

We may collect and process the following personal information:

Information You Provide

When you contact us or book a service, we may collect:

• Your name

• Email address

• Telephone number

• Property or service address (where applicable)

• Details about your enquiry

• Booking information

• Any other information you choose to provide

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address (which may be anonymised where possible)

• Browser type and version

• Device information

• Operating system

• Website usage information

• Pages viewed

• Date and time of your visit

• Referring website

This information is collected through cookies and analytics technologies.

How We Use Your Information

We use your personal information to:

• Respond to your enquiries

• Provide quotations

• Arrange and manage bookings

• Deliver our services

• Communicate with you regarding appointments

• Improve our website and customer experience

• Monitor website performance

• Comply with legal and regulatory obligations

• Protect against fraud and misuse of our website

Our Lawful Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following lawful bases:

• Contract – where processing is necessary to provide our services or manage a booking.

• Legitimate Interests – to operate and improve our business and website.

• Consent – where you choose to submit an enquiry or consent to optional cookies.

• Legal Obligation – where we are required to retain or disclose information by law.

Cookies

Our website uses cookies to help improve your browsing experience.

Cookies may be used to:

• Ensure the website functions correctly

• Remember your preferences

• Analyse website traffic

• Improve website performance

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings at any time.

Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics collects information such as:

• Pages visited

• Time spent on the website

• Device type

• Browser type

• Approximate location

• How visitors found our website

This information helps us improve our website and services. We do not use Google Analytics to identify individual visitors.

Google may process this information in accordance with its own Privacy Policy.

Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third-party service providers where necessary to operate our business, including:

• Website hosting providers

• Online booking platform providers

• IT support providers

• Professional advisers (such as accountants)

• Government or regulatory authorities where legally required

These providers are only permitted to use your information where necessary to provide services on our behalf.

Data Retention

We keep personal information only for as long as necessary to:

• Respond to enquiries

• Provide our services

• Maintain business records

• Meet legal, accounting and tax obligations

• Resolve disputes where necessary

When your information is no longer required, it will be securely deleted or anonymised.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

While we take reasonable steps to safeguard your information, no method of transmission over the internet can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of processing.

• Object to certain processing activities.

• Request transfer of your data where applicable.

• Withdraw consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us.

If you believe your data has been handled unlawfully, you also have the right to complain to the Information Commissioner's Office (ICO).

Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be available on this page, together with the updated revision date.

Contact Us
 

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Everflow

Glasgow, Scotland, United Kingdom

Email: info@everflowgas.co.uk

Telephone: 07760694264